Logo City of St. Joseph
816-271-4773
[email protected]

WELCOME EXISTING CUSTOMERS! 


*** Please note - all web payments (not processed as autopay payment by City staff) will be assessed a 3% service fee.


View the Sewer Online Account Registration Instructions (PDF) on how to set up an account.  
 
Did you know you can sign up for recurring payments and go Paperless?  Go to View Account Profile, Under Your Accounts, Click on your account number.  This will take you to the screen to sign up for each.  Select Submit at the bottom to update your account.


Account balances set up for automatic payments will be debited full account balance on the date due.  E-mail will be sent out three days prior to debit by our Merchant Provider - merchanttransact.com.  ***Please make sure these notifications are not sent to your junk or spam folder***

 
Payments made after statement due dates are subject to 10% Penalty. Each additional 30-days thereafter are also assessed a 1% penalty.  Those accounts over 60 days are subject to termination of water services by State Statute. 


**ATTN  CUSTOMERS: Disconnect and reconnect fees will be increasing to $94.00 each effective 4/1/2023.


If you need assistance or have any questions, please contact us at [email protected] or call (816) 271-4773 during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m.


NOTE: Regularly Scheduled Maintenance is performed during a 4 hour window every Tuesday from Midnight until 4am (CDT). During this time, the site is taken offline and unavailable for payments.

 




WELCOME EXISTING CUSTOMERS! 


*** Please note - all web payments (not processed as autopay payment by City staff) will be assessed a 3% service fee.


View the Sewer Online Account Registration Instructions (PDF) on how to set up an account.  
 
Did you know you can sign up for recurring payments and go Paperless?  Go to View Account Profile, Under Your Accounts, Click on your account number.  This will take you to the screen to sign up for each.  Select Submit at the bottom to update your account.


Account balances set up for automatic payments will be debited full account balance on the date due.  E-mail will be sent out three days prior to debit by our Merchant Provider - merchanttransact.com.  ***Please make sure these notifications are not sent to your junk or spam folder***

 
Payments made after statement due dates are subject to 10% Penalty. Each additional 30-days thereafter are also assessed a 1% penalty.  Those accounts over 60 days are subject to termination of water services by State Statute. 


**ATTN  CUSTOMERS: Disconnect and reconnect fees will be increasing to $94.00 each effective 4/1/2023.


If you need assistance or have any questions, please contact us at [email protected] or call (816) 271-4773 during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m.


NOTE: Regularly Scheduled Maintenance is performed during a 4 hour window every Tuesday from Midnight until 4am (CDT). During this time, the site is taken offline and unavailable for payments.

 




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